Northwest Outfitters is a small retail chain tackling the challenges of selling in the competitive outdoor sports industry. Managing a specialized staff across 5 locations became their focus as an opportunity to considerably reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail companies with numerous departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget problems; unplanned overtime.
Except for a small team of supervisors, all sales associates are part time. When there is a staffing glitch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling snags and compliance pressure with the burden of tracking and reporting.
Baron Workforce Management Suite Integration Creates Savings
With Baron Scheduling, the scheduling solution in Baron Workforce Management Suite, department managers developed standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, supervisors can drag and drop to adapt to changing conditions. This has been a vital time saver for managers, and with pre-defined alerts, has provided a meaningful decline in last-minute overtime.
SOLUTION — Baron Workforce Management Suite
- Baron Scheduling for simplified scheduling and mobile coordination.
- Baron Time for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before Baron Workforce Management Suite implementation, team members continuously contacted supervisors about shift revisions, time card errors, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, handle their own time cards, submit time off requests, and monitor accruals without having to connect with a manager. With the intuitiveness of PunchLogic, time card mistakes are no longer a significant problem.
When associates manage shift changes, all managers have to do is confirm them on the Virtual Trade Board. Baron Scheduling even notifies the employees affected when a shift change is approved! With job codes and employee groups, associates with the appropriate skills are scheduled in the corresponding departments. This helps maintain exceptional customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime notifications, supervisors are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be continually monitoring time cards to keep employees working within the designated hours. In the case of a DOL audit, reports can be created instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor expenses, improved scheduling, automated compliance tools, and associates who are much happier with their jobs.
baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and organization.
Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and BaronÂ Mobile. Baron Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our baronHCM ROI Calculator.
We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to set up a demo.