Coat and Thai is an upscale Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It copes with the challenges common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s single manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an unmanageable burden. She was administering employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The establishment has associates working from 5:00 a.m. until 2:00 a.m., seven days a week, compounding the logistics of scheduling.
Additional complications included maintaining adequate staffing for every shift, adapting schedules to unexpected surges in business, managing schedule requests, tracking worker meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any company.
Baron Workforce Management Suite Sweetens the Sour
Coat and Thai determined that the first order of business was automating employee time and attendance. Baron Time allows associates to clock in/out from their mobile devices, eliminating the need to crowd the kitchen during critical shift changes, and allowing team members to move in and out of shifts with greater efficiency.
Customers are experiencing better service, and Coat and Thai has done away with costly guesswork and back-dating when congestion forced employees to skip clocking in. Mobile clock also permits their head chef to clock in off site when acquiring produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a decrease in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Baron Workforce Management Suite, staff members often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Baron Workforce Management Suite PunchLogic, busy associates are only given logical options when accessing the clock in system to lessen mistakes, assemble better records, and simplify payroll.
Filling holes in the schedule has become far less complicated with the Baron Scheduling Virtual Trade Board. Previously, the manager would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, associates simply place requests on the Virtual Trade Board. Managers can rapidly view, monitor and confirm shift request changes online. Once a shift trade is approved, Baron Scheduling automatically alerts the appropriate staff members. Since the transition, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling effortless so classifications such as the age requirement to serve alcohol don’t get missed during shift swaps or replacements.
SOLUTION — Baron Workforce Management Suite
- Baron Scheduling for automated restaurant scheduling and mobile coordination.
- Baron Time for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
The employees love the Virtual Trade Board because it has significantly reduced the time it takes to manage work schedules and submit time cards. Many employees are college students whose schedules change each semester. Configuring schedules to better deliver staff flexibility has greatly improved associate morale and reduced turnover.
Equipped for Expansion
The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the complications of crew scheduling, and seamless integration with payroll, owners and management can now concentrate on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the company to monitor and adapt to changes while minimizing pricey overtime, scheduling conflicts, and peak service emergencies.
Most importantly; staff members are eager to participate in the growth of the business and share their enthusiasm with their increasingly satisfied diners.
baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.
Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and BaronÂ Mobile. Baron Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
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We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to book a demo.